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Indiegogo Safebrick Launch FAQ

  •  

    How can I contact your Team?

     

    You can send us a message directly on Indiegogo or contact us at support@Safebrick.com for further enquiries.

    Last updated: Tue, September 17 2018

  •  

    Warranty policy

    We have a 30-day return policy as well as 1 year warranty policy after you received your product.

    Last updated: Tue, September 17 2018

  •  

    Which shipping company do we use to send perks?

     

    At the moment, we will use DHL to ship all the packages. It will only take 2-3 business days to arrive.

    Last updated: Tue, September 17 2018

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    How many countries does the watch can be shipped to?

     

    We will ship our product worldwide, with the exception of Saudi Arabia, Peru, Ecuador, Macedonia, Kosovo, Cuba, Iran, Iraq, Lebanon, Libya, Somalia, Sudan, North Korea, Syria, and Yemen. Please note that we cannot ship to military locations.

    Last updated: Tue, September 17 2018

  •  

     Can my backed product be shipped to different addresses?

     

    All orders on the same account will be shipped to a single address. To send to multiple addresses, multiple orders (under different accounts) are needed. You can save money by sending them to one shipping location. If you wish to do this with multiple orders, please contact us.

    Last updated: Tue, September 17 2018

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    What happens if I change my address before you ship?

     

    Before we ship your order, you can change the shipping address at any time.

    Last updated: Tue, September 17 2018

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    How can I cancel the order ?

     

    1.If you are eligible for a refund, please go to the project page and click the button marked ""Manage"". Here, you can cancel or make changes to your order. 2.If you pledged as a guest, you will need to use the link in the e-mail that was sent to you. 3.if your order is not eligible for a refund via Indiegogo, please contact us directly regarding refunds. If you need additional help, please contact us directly at support@mobvoi.com. We can assure you that this will be the best price offered for the product in the whole year, even better than Black Friday.

    Last updated: Tue, September 17 2018

  •  

    Will there be any handling fees and customs charges?

     

    The VAT amount varies for different countries. There is no VAT incurred for shipments to US, Australia, and HK.

    Last updated: Tue, September 17 2018

  •  

    Can I claim multiple perks?

     

    Each backer can only place one order. If you would like more than one unit, we suggest selecting the multi-unit pledge. An alternative is to place another order from a different account, and send to the same shipping location. You can let us know your two orders, we can refund one of the shipping costs.

    Last updated: Tue, September 17 2018

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    How do I claim a perk?

     

    Review the list of perks on the right-hand side of the campaign page. When you see a particular perk that you're interested in, click to select the perk and proceed with the checkout process.

    Last updated: Tue, September 17 2018

  •  

    General question?

     

    Does it work in my car?

    Yes, Safebrick works in all regular car types, across models and age.

     

    Is it legal?

    Yes, it is 100% legal. We only help you to comply with speeding limits and other road information.

     

    How does it work?

    Safebrick connects by Bluetooth with the Safebrick App and our advanced mapping algorithm’s provides real-time information while driving.

     

    What kind of sensors are you using?

    Safebrick uses a combination of GPS, Cellular, BLTE and accelerometers for communication and battery optimization.

     

    What phones do Safebrick support?

    Safebrick supports iOS and Android devices.

     

    Can I have other Bluetooth devices running?

    Yes, you can have more devices running including smart watch and in-vehicle technologies.

     

    What is the battery life?

    The standard battery life time is up to 2 years. Safebrick will send out low on battery warning signals before running out.

     

    Where is it manufactured?

    Safebrick is designed and engineered in Denmark and manufactured in China.

     

    WARNING: The driver is always responsible for the vehicle safety and maintaining a suitable speed.

     

    Last updated: Tue, September 17 2018

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